WE'LL TAKE YOU TO PERFORMANCE!
UNDERSTAND. SOLUTION. IMPLEMENTATION.
And we are your right partner!
As a competence center in the automotive trade, we offer know-how with market-proven solutions. Our decades of experience, coupled with flexibility and speed, guarantee tailor-made solutions in companies that are active in the automotive trading sector. Our target groups include dealers, importers, manufacturers, board members, finance companies and banks. We not only offer approaches, but also tried and tested solutions and implementation support.
SEARCHING FOR PERFORMANCE, EFFICIENCY AND PROFITABILITY: PERFORMANCE MANAGEMENT WITH BUSINESS ACCELERATION ©
Performance Management - If you want to increase performance in your company, we are your right partner
If business in vehicles sales or customer services at dealers are to be increased significantly and measurably, our performance management program Business Acceleration © becomes key.
A tried and tested coaching and accompanying program that is effective and works across the entire company.
Your advantages:
• Increase business in sales and customer service
• Pragmatic and dealer-specific measures
• Measurable improvements in a relatively short time
• Increased performance based on tried and tested action plans
The program is aimed at those retailers in a distribution network who are strategically important but do not (yet) exploit their potential. Practice-oriented and experienced coaches accompany and support these selected dealers with a professionally developed mix of sales and marketing modules. The remarkable results will not be long in coming.
"Retailers don't lose customers to better products or prices. You lose customers to better competitors!"
The participating dealer is regularly looked after and challenged individually at short intervals during a specified period, with the aim of increasing sales-oriented performance.
Business Acceleration © is a modular and dealer-specific program for increasing performance, scalable up to an entire national dealer network.
Implemented examples:
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Increase in the performance of a national dealer network and in different countries, which together increased sales and market share.
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Promotion of a dealer who fell into an escalation process with the represented brand. Within a few months, the dealer was accompanied in the lack of areas for the provision of services and is now outside the danger zone of his brand.
PROJECTS
Our products, our knowledge, your advantage
A very wide range of service areas for sales and customer service is offered in the consulting area and is aimed at manufacturers, importers, dealers, banks, insurance companies and industry service providers. In all areas, customer-oriented and individual solutions are superficial.
PERSONNEL MANAGEMENT
Why we are the right choice for you in search of an optimal position
We are specialized in the placement of specialists in all branches of the industry, exclusively in the automotive sector. We recruit specialists and managers for manufacturers, importers, industry service providers, insurance companies and banks and search for the perfect matching. We are not only looking for a personal match for our customers, but also the right employee for the customer.
For each mandate, we start with a thorough clarification of needs, in order to then search for suitable candidates for our customers, be it by searching with a job advertisement or by directly addressing potential candidates. In this case, we benefit from our industry database and our network, which help to identify the candidates.
Our services span several areas:
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Permanent positions
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Temporary employment
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Interim management
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Project placements
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Personnel hire
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Replacement / outplacement
We will always find the right and targeted solution for you !
WARRANTY ADMIN
Warranty applications to the importer / manufacturer are usually processed internally by the brand dealer. Often, the processing is done by productive specialists on the side, which affects the productivity of your company.
Although these specialists are trained through training on manufacturer specific systems, some of them are insufficiently familiar with the subtleties of the various guarantee systems and processes. This can lead to errors or incomplete warranty claims, which is often punished with 'missed' sales.
Different guarantee systems and processes on the part of different manufacturers mean that some dealers lose track on everyday life.
Incorrect or defective warranty claims are very often the consequence of a lack of practice and can lead to costly chargebacks by the manufacturer.
Daily practice, years of experience and brand know-how at a high level characterise the external guarantee processor. This guarantee expert uses the guarantee processes of your manufacturer in an optimal way for you and maximises the income from your guarantee application.
PERFORMANCE MANAGEMENT
If you want to increase the efficiency and sales performance of your company, departments or employees, we are THE right partner to align your employees with your goals and to achieve a clear increase in performance!
Regardless of whether a manager or an employee, we are all measured by our results. Improving one's own performance, that of employees and, ultimately, that of the company is the goal and task of every manager.
SALES ACCELERATION goes far beyond controlling with sales KPIs. It motivates employees and managers in the long term and also gives meaning and understanding for the tasks at hand. Good performance management ensures successful, motivated and satisfied managers and employees. This is the basis for sustainably increasing the company's competitiveness.
With these trainings and coachings, you will receive the right tools and learn contemporary methods to profitably increase the performance of employees in sales and customer service.
Your guide to successful performance improvement, performance evaluation and motivation:
The performance process: clear goals, sustainable success, motivated employees.
Synchronization of sales targets, area and individual targets.
Increase, secure and monitor performance in a targeted manner - know suitable instruments and methods and apply them in practice.
Integration of performance elements in sales, especially in closing technology.
Examine and evaluate performance processes for your performance, initiate improvements, train, coach, measure and review.
TEAM - ABOUT US
Where passion begins
Our team has decades of experience in various areas and at various levels in the automotive sector (manufacturers, distributors and dealers). We understand how to ensure the strategic approaches and their implementation. We offer more than networked know-how, but also paired speed and efficiency. That is why we are a competence center in the automotive trade. Your concerns and your satisfaction are important to us !
MARCO FESER
Managing Partner
Consulting
CHRISTINA FESER
Managing Partner
Administration Management
DUSAN VUKOVIC
Personnel Management
NICK BREGENZER
JESSICA GOMES
VIRGINIA CALISI (-BERTSCHINGER)
Warranty Management
Warranty Management
Internal Communication Consulting
VOICES OF SOME OF OUR CUSTOMERS
This speaks for real enthusiasm !
"A reliable and loyal partner. As a customer, you feel that you are in good hands here and we can only recommend these services. We will continue to count on fokus: auto gmbh"
"I always thought that within my company, performance was at its peak until I was boosted by performance optimisation in sales and customer service throughout the dealer network."
A.B.
K.B.
"It is a real pleasure to work with them because you are involved at all times. I also expect this from a mentor and consultant"
"The cost-benefit ratio is extremely high at all times and the investment was very worthwhile and paid back within a short time."
MD
V.P.
"Thanks to the support of business mentoring, I have become more entrepreneurs and I now lead my company to maximum performance"
L.R.
IMPRINT
Imprint
fokus:auto gmbh
Heiligbergstrasse 34
8400 Winterthur
Switzerland
represented by the Managing Director Marco Feser
T +41 76 408 74 22
Mail: info@fokusauto.com
Entered in the commercial register CH-020.4.048.446-9
VAT identification number CHE-474.394.395 VAT